Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).Additionally, you can track the status of your order by sending email to info@atlantistilesandflooring.co

We can only change orders that have not been processed for shipping yet.Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.To make changes to your order, please reach out to support through the customer care icon

We ship almost everywhere in Canada. To provide our customers with the best shipping prices possible, we obtain shipping quotes on a case by case basis.You can complete checkout to reserve your products and contact a representative to confirm shipping costs.

Once you’ve placed your order, it usually takes 24 to 48 hours to process it. Depending on availability and shipping address this can vary. Please contact info@atlantistilesandflooring.co for a estimated ETA.

You can purchase on our website using a credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

Our standard service is a curbside delivery. For example, the delivery team will leave the boxes in the driveway or they will be left in the garage if this one is easily accessible from the driveway.
Our standard delivery service does not include inside delivery or into a specific room of the house. If you would like to request this service, you must request it at least 24 hours before the scheduled delivery date. Additional fees for this service will apply. This service might not be available in certain regions.

Our standard service is curbside delivery. Your boxes will be delivered in the driveway entrance closest to the first accessible entry to the building.
Our standard delivery service does not include inside delivery or into a specific room of the house. If you would like to request this service, you must request it at least 24 hours before the scheduled delivery date. Additional fees for this service will apply. This service might not be available in certain regions.

Yes, you can reschedule up to 24 hours before your scheduled delivery date. However, additional fees will apply for changes made within 24 hours of the scheduled delivery date.

No, you cannot choose your three-hour delivery window, it will be assigned to you by our logistics agent.

If no one is home to accept delivery, additional charges will be required for rescheduling your order.

Definitely not! Our delivery team is responsible for unloading the truck and depositing the items at the agreed location.